You are sent an email with instructions on how to access your digital download on your personal computer or mobile device. The digital download email is the same as your order confirmation email. The subject of the digital download access email reads, “Your Order”.
If you ever have trouble accessing your digital download, you can contact us using the “About” button located in the top right-hand corner of your screen and we can help you. Your digital download is designed for personal use only. While it can be used on multiple devices, it is not designed to be shared with others. You should not block cookies or use private browsing when you access your digital download because they can interfere with security features.
Generally, products shipped domestically will leave our shipping facility on the business day following the day of your order. Depending on your shipping address, your product will either ship via FedEx Express or USPS Priority Mail (estimated transit time of 2-4 business days) or USPS International Priority Mail (2-10 weeks).
We encourage all potential international customers to first consider one of our digital offerings. If, however, a digital offering is unavailable or undesirable for some reason, please note that to ship something internationally usually takes somewhere between 2 and 10 weeks. Additionally, an international shipping fee is calculated at checkout and is dependent on the shipping address and the size of the order. If you have any questions or concerns about international shipping, please don’t hesitate to contact us.
- If you find yourself in a pinch and need something ASAP, our digital downloads are a great choice as they’re delivered almost instantly and you can access them on most mobile devices. Once you’ve placed your order, check your inbox for an email called “Click Here for your Order” to get started right away.